Refund policy

At Cones N Packaging, customer satisfaction is important to us. This Return and Refund Policy outlines the conditions under which returns, replacements, or refunds may be accepted.

Eligibility for Returns

• Products must be reported for return within 7 days of delivery.

• Items must be unused, undamaged, and in their original packaging.

• Customized or made-to-order packaging products are non-returnable, unless damaged or defective upon arrival.

Damaged or Defective Products

If you receive a damaged or defective product:

• Notify us within 48 hours of delivery.

• Provide clear photos or videos showing the issue.

• After verification, we will offer a replacement or refund at our discretion.

Refund Process

• Approved refunds will be processed to the original payment method.

• Refunds may take 7–10 business days to reflect, depending on your bank or payment provider.

• Shipping charges are non-refundable unless the return is due to our error.

Contact for Returns

For all return or refund requests, contact us with your order details before sending any products back.